Customer Service Detailer

  • Job Reference: 68107956-2
  • Date Posted: 22 July 2018
  • Recruiter: HR GO Recruitment
  • Location: Greenfield, Flintshire
  • Salary: £20,000
  • Sector: Call Centre / Customer Service
  • Job Type:

Job Description

Job Specification

POSITION: Customer Service Detailer

LOCATION: Holywell

HOURS: Monday -Thursday 8:15am-5:00pm Friday 8:15-4:00pm

SALARY: £20,000p/a + benefits

REF: VR/00564

Overview:

The main purpose of which is to have responsibility for the day to day management for detailing of customer orders, promoting and providing a professional, high quality service to our customers by utilising in-depth knowledge of products.

Key responsibilities include:

  • Inputting customer order requirements onto SAP detailing bespoke screens ensuring high levels of accuracy and efficiency to meet customer demand
  • Utilise in-depth knowledge of products to ensure a full range of products are offered to support individual needs of customers.
  • Ability to review customer product details, intelligently review detailing guide for each product we offer and detail and arrange them in a logical order for production to manufacture and also for transporting product from plant of manufacture to customer on site delivery.
  • Using SAP to process orders ready for the planning team to schedule
  • Effectively manage and prioritise orders to ensure specific production and delivery schedules are met
  • Creating and transmitting purchase orders against established purchase agreements for generated orders, liaising with the accounts department to manage credit flow
  • Communicate with other manufacturing plants to ensure that customer orders are prioritised as per requirements
  • Provide reliable information and support, fast order processing, enabling prompt and precise invoicing for our customers as well as for our various internal and external partners
  • Liaise with internal colleagues and departments as appropriate to resolve any customer order related queries
  • Verification of customer orders from other detailers before scheduling
  • Build and maintain strong relationships with customers by providing excellent customer service.

The successful candidate will possess the following skills and experience:

  • Ideally previous experience of working in a fast-paced Customer Service/Order Processing type role
  • Excellent communication skills both written and verbal
  • Must have strong attention to detail and excellent PC skills (Proficient in Microsoft office packages) with a good head for numbers.
  • Previous experience of using SAP would be highly advantageous although not essential as training will be provided
  • Ability to take off customer requirements / drawings in a logical and multitasking work flow, identifying product and production requirements.
  • The ability to be highly organised with excellent administration, negotiation and problem-solving

Please call Nicola for more information on or email your CV to